More than 20% of Smart Lunches parents told us in a recent survey that you have a family member with a food allergy. That fits with what happens when I tell a new parent about our wonderful menu, and I hear a slight hesitation before she answers: “Ooh, sounds great — but I’m not sure it would work for our family.” That usually means that a food allergy.
We don’t know why food allergies have become so prevalent — but we feel your pain, and we wouldn’t have a useful service without addressing this. How we’ve made our service allergy-friendly:
- Lots of choices! We start our allergy-friendly approach by making sure we have lots of options to choose from every day.
- Full ingredients for all menu options: When you’re ordering, we show what’s in everything we offer.
- Clearly marked allergy indicators, so you can quickly spot what’s safe.
- High standard for ‘gluten-free’: Celiacs can’t risk any gluten — while some people just want to avoid or limit their gluten intake. Because some foods assumed to be gluten-free, such as deli-style turkey, can contain trace amounts, for those we use our “gluten-sensitive” label (the wheat with the dotted line above) so you can decide where your standard is.
- Auto-filtering of menu items with allergens: If you turn on filtering for your luncher, anything you tell us to avoid will never even show up as an option in the menu!
- Allergy codes on meal labels: The labels our food providers now place on our meals clearly show the luncher allergies you’ve told us about, just to help school staff to keep an eye out.
- Allergen Awareness trained Smart Lunchers and partners: Here at Global HQ we’re trained in ServSafe, which covers general food safety, as well as certified in Allergy Awareness, just as our food providers are, too.
Can you think of something else we could do to make our service even better for lunchers with food allergies? We’re all ears.